These Terms of Service (“Terms”) govern your use of the Cultural Cartagena website and services. By booking a tour, you agree to these Terms.
1. Booking & Payment
- Full payment or a deposit may be required to confirm your booking.
- Prices are listed in USD or COP and may be subject to local taxes and fees.
- Payments are processed securely via third-party providers.
2. Cancellation & Refund Policy
- Cancellations made at least 48 hours before the tour will receive a full refund minus processing fees.
- Cancellations within 48 hours of the tour are non-refundable.
- No-shows will not be eligible for refunds.
- If Cultural Cartagena cancels a tour due to unforeseen circumstances (e.g., weather, safety concerns), you will receive a full refund or the option to reschedule.
3. Tour Participation & Conduct
- Guests must arrive on time for their tours. Late arrivals may result in a shortened or forfeited tour.
- Participants must follow all safety guidelines and instructions from the tour guide.
- Cultural Cartagena reserves the right to refuse service to individuals who pose a safety risk, are disruptive, or violate local laws.
4. Liability & Disclaimers
- Cultural Cartagena is not responsible for personal injury, loss, or damage to personal property during tours.
- Travelers participate at their own risk and should have appropriate travel insurance.
- We do our best to provide accurate tour descriptions, but locations, schedules, or experiences may change due to external factors.
5. Intellectual Property
- All content on our website, including text, images, and branding, is owned by Cultural Cartagena and may not be copied or used without permission.
6. Changes to Terms
We reserve the right to update these Terms at any time. The latest version will be available on our website.
7. Contact Us
For questions regarding these Terms, contact us on our contact page form or at [email protected]